Terms and conditions

My terms for web design, support and my integrity policy
Revised Oct 2nd, 2019

My quotes

My quotes are valid 2 weeks after you recieve it.

The quotes refers to the terms on this page.

Signing is done by acceptance via email.

Content is shared via Slack or assigned cloud service. Always use the designated email address.

Send feedback via email or chat. Answer in existing conversations, do not start new discussions. I don’t want to lose any of your answers.

 Website Design Terms

I refer to these terms in my quotation. By accepting the offer, you accept the terms and conditions below.

SUMMARY

I will always do my best to meet your needs and fulfill your expectations, but it is important to have things written down so that we both know what is what, who should do what and when, and what happens if something goes wrong.

In this agreement you will not find any complicated legal terms or long passages of unreadable text. I have no desire to trick you into signing something that you might regret later. What I want to achieve is what is best for both parties, both now and in the future.

WHAT DOES BOTH PARTIES?

You have the authority to enter into this agreement on behalf of yourself, your company or your organization.

You will give me the assets and information I need to complete the project and you will do this when I ask you and in the formats I request.

You will be able to review my work, give feedback and approval in good time.

You answer my questions via email as soon as you can.

Deadlines work in two ways, so that you are also bound by the dates we put together. You also agree to abide by the payment schedule stated in the quotation.

I have experience oxh ability to do everything we have agreed and I will do everything in a quick and professional manner.

I will build the website on a hidden development server that you get full insight into. This is neither searchable nor public.

I strive to meet the deadline agreed and maintain the confidentiality of everything you give me.

DESIGN PROCESS

I will create a design that is responsive and adapts to different screen sizes. I build pages with WordPress, the world’s most widely used CMS, with the theme Divi, one of the world’s most used themes.

My work is permeated by security and long-term thinking. I only use extensions that are current and whose authors provide good support.

I have the right to hire a subcontractor for all or part of the project. I am responsible for these, and they assume the same responsibility under this agreement.

You are given the opportunity to follow the project and give feedback. It is in your interest to answer my emails as soon as you can to keep the timetable we agree on. Delays caused by delayed answers to questions via email are the customer’s responsibility.

If, at any stage, you change your mind about what you want to be delivered and / or are not satisfied with the direction my work takes, you will pay me in full for the time that I have worked for you and we will finish the cooperation.

TEXT AND IMAGE CONTENT

My price is based on the assumption that the images are adapted for use on the web (approved formats: jpeg or png) and that the texts are complete, structured, translated and ready to use (format: doc, rtf or txt). If I am required to process the content, I charge for this according to the current hourly rate.

COMPATIBILITY WITH WEB Browser In Computers

I test the design with the latest versions of browsers for MacOS and Windows. With Safari, Chrome and Firefox for Mac, and with Chrome and Edge for Windows. If you then need functionality in a special browser, I can offer you this in a separate quote.

MOBILE WEB BROWSER COMPATIBILITY

I test your website in common mobile screen sizes. With Safari and Chrome for IOS, and with Chrome for Android. I can’t test your site in Blackberry, Windows or unusual Android devices or other mobile browsers.

SEARCH ENGINE OPTIMIZATION (SEO)

I can’t guarantee your good Google search results. But the websites I build are available for search by all search engines. I add snippets and your social sharing image according to the metadata principles and OpenGraph.

CHANGES AND REVISIONS

I never want to limit your ability to change. The target price in this agreement is based on the time I appreciate that I need to do everything you have told me that you want to achieve, but I am happy to be flexible. If you want to change or add something new, I give you a separate quote and indicate the necessary time for these.

HOSTING AND DOMAIN NAME

Domain names can be booked by me and transferred to you after the final invoice has been paid. Web hosting is always booked in your name. If I choose a web host, normal working time is included for the installation. If you already have domain names and web hosting, and the installation there takes longer than half an hour, I have the right to charge you for actual working hours.

SUPPORT AFTER LAUNCH 

A WordPress installation can never be neglected regarding care and support. After launch, technical support is included for the first 14 days. If we have not agreed otherwise, my support will automatically be transferred to a service agreement of my choice. Do you want to take care of the support yourself? Notify me within these 14 days to be registered as the site administrator.

LICENSES

While we have a business relationship, the Divi theme license is included. If our business relationship ceases, you must purchase your own theme license in order to be able to update the theme on your own.

Licenses for the plugins included in the project are included for the first year. Then you can take over the responsibility or I charge you for a share in my license annually in advance. If the payment stops, the license is deactivated.

LEGAL MATTERS

I will perform my work in accordance with good industry practice and on standards that are expected from a qualified person with relevant experience. I have the right to cooperate with others in this project. These take on the same responsibility as I do.

I cannot guarantee that my work will be faultless and so I cannot be held liable for you or for third parties for damages, including lost profits, lost savings or other consequential or special damages.

Your liability to me is limited to what is to be paid under this contract and you will not be subject to me or any third party for damages, including lost profits, lost savings or other consequential or special damages, even if I have informed you.

Finally, if any provision of this contract is unlawful, invalid or for any reason cannot be enforced, that provision shall be separated from this agreement and shall not affect the validity and enforceability of the remaining provisions.

INTELLECTUAL RIGHTS

Just to be clear, “intellectual property” refers to all patents, rights to inventions, copyright (including software rights) and related rights, trademarks, Internet domain names, design rights, database rights, confidential information rights (including know-how) ) and all other intellectual property rights.

First, you guarantee that all parts of the text, images or graphics you supply, is either owned by you or that you have permission to use them. When you provide text, images or graphics to me, you agree to protect me from all claims from a third party’s intellectual property rights.

I guarantee that all parts of the work I deliver to you are either owned by me or I have been granted permission to give them to you. When I provide you with text, images or other graphics, we agree to protect you from any claims by third party intellectual property rights.

Provided you have paid for the work and that this agreement has been completed, I assign you all intellectual property rights as follows: You own the website I design plus the visual elements I create for the site. The source files and finished files are stored on your web host in a special folder since I am not obliged to keep a copy.

I will own all intellectual property rights that I have developed before, or be developed separately from this project and not paid by you. I will own the unique combination of these elements that make up a complete design, unless we agree otherwise.

SHOW MY WORK

I love to show my work, so I reserve the right to show all aspects of my creative work, including sketches, work-in-progress and the finished project in my portfolio, social media and on my own and others’ websites. If you do not admit this, let me know. Have you written a review afterwards, I am allowed to publish this with your name, link and your picture. Posting reviews on Facebook and Trustpilot is regulated by the respective site.

PAYMENT PLAN

I am convinced that you understand how important it is that you pay my invoices immediately, as I am a small business. I issue invoices electronically and you pay to any of the accounts specified in the invoice, well before due date. You are responsible for your own transfer fees.

50% of the target price must always be paid in advance. No work is initiated before that payment is in my account.

For projects that take shorter time than one month to complete: The final invoice with deductions for advances plus compensation for extra work done is paid after you have approved my work. This must be completed before we launch the page.

Projects expected to require longer time than a month or which for some reason is delayed: I reserve the right to partially invoice one month after start-up of the equivalent of 30% of the target price. Before the launch of the website, the esterifying 20% ​​plus compensation for extra work performed must be paid.

CHANGES

Changes to my terms and conditions may be needed for various reasons. If this happens, I will notify you via email. If you have objections to these, you must notify me within 8 days after you have received the email or the newsletter. Otherwise, the new conditions apply directly, and also for current projects.

BUT WHERE’S ALL THE HORRIBLE small PRINT?

Just like a parking ticket, neither of us can transfer this agreement to anyone else without the other’s permission.

We both agree that we will comply with all relevant laws and regulations in connection with this Agreement and will not cause others to violate relevant laws and regulations.

Although the language is simple, both parties’ intentions are serious and our agreement is a legally binding document.

TERMS FOR SUPPORT

SUMMARY

You engage me in carrying out the work described in the package or service you have purchased.

It is necessary for me to have access to your website, therefore you allow me, or the one I employ, to access all directories and files of your web host with write permissions, and permission to install the necessary WordPress extensions and routines to handle agreed upon services. You give me confidence and the right to decide for yourself how and when the assignment is to be performed.

PRICES AND PAYMENTS

When you order you agree that I may charge by invoice. All prices and conditions are subject to change. This is announced via email or blog post. 

Unused assistance included in certain service agreements is transferred to the next month. For service contracts, the daily price applies, just like with prepaid time banks.

TERMINATION AND REFUNDS

If you want to change the level of our agreement or change the debit period, contact me before the due date, otherwise the agreement will be extended automatically.

Contracts and time banks can be utilized until they are finished. Time banks can be transferred to other websites that you own, but not to another customer.

REFUSAL OF SERVICE

I reserve the right to refuse service to sites that contain illegal, offensive, obscene, hateful, malicious content or for any other reason.

THIRD PARTY OR CUSTOMER CHANGES

On a WordPress website, you can edit the content yourself, and update WordPress, theme and extensions.

If anyone other than me or my subcontractors damages the design or deteriorates visibility or function, the extra time required to recover by hourly rate is charged. Minimum charge is one hour.

LIMITATION OF LIABILITY AND DISCLAIMER

Although there are limitations to the guarantees that we can offer, it is very important to me that you are satisfied. Read and understand my limits of responsibility before ordering services.

I do not guarantee, represent or guarantee that the functions of your web pages or your website on the Internet will be able to meet the customer’s requirements or that the operation of web pages works without interruption or error.

You expressly agree that your use of, or inability to use, the features contained in these websites or the Internet on your own risk. The functions of web pages and websites created for you are provided “as is” and “as available” for your use, without warranties of any kind. The entire risk for the quality and execution of web pages and website is your responsibility as a customer.

To the extent that it is not prohibited by law, I will under no circumstances be liable to the customer or any third party for any damages, including; but not limited to; losses, lost savings, loss of data, disruption of business, or unforeseen consequential or special damages resulting from the operation or inability to use these websites or website, for whatever reason, even if I have been informed of the risk of such damage.

I do not represent or warrant that the features of the web site or website will be free from loss, damage, attacks, viruses, disruptions, security breaches, and I disclaim any and all liability in connection therewith.

This agreement is governed by local law without regard to its laws and regulations. You expressly agree that any claim or dispute with me or in any way created for the use of your created web pages or website on the internet is governed by local court.

APPROVAL

Please note that by ordering and paying for support, you agree to these terms of use as they are written here. I reserve the right to change or update the terms without notice.

The user of this site accepts the terms of this agreement on behalf of its organization or company. This agreement constitutes the entire agreement between the parties.

PRIVACY

The site address is: https://jolico.se. The site is owned and operated by Jolico, info@jolico.se, a private company registered in Hong Kong.

WHAT DATA I COLLECT IN AND WHY?

Comments:
When you comment a post, we save you comment, your ip address and a user-agent string help to detect junk messages. You can choose to save your name, email address and website in a cookie file. This is because you will not have to fill in these details again next time you comment.

Profile image:
An anonymised string created from your e-mail address is sent to the Gravatar service to determine if you are registered there. The Gravatar Privacy Policy is available at here. When your comment has been approved, your profile picture will be shown publicly with your comment.

Contact forms:
When you fill out a contact form, you grant me access to this information so that I can answer your request and help you further.

Embedded content from other websites:
Articles on this site may contain embedded content (eg video clips, images, articles, etc.). Embedded content from other websites behaves just like the visitor has visited the other site. These sites may collect information about you, use cookie files, embed additional third-party tracking and monitor your interaction with said embedded content, including tracking your interaction with this embedded content if you have an account and are logged in to the site in question.

Purchase on my site:
I can offer goods and services on the website. Suppliers of the respective payment systems act as agents for me and handle your information according to my terms. No sensitive information such as card data or account number is stored on the website.

USE COOKIES?

A cookie is a small text file that the page creates and saves in your computer. Only I can access this file. You can set up your browser so that it rejects cookies or shows when they are sent (in the settings for your browser there is guidance on how to do this). If you reject cookies, the result may be that you cannot use certain parts of the site and that you do not receive personal information.

The site uses cookies for the following purposes:

Necessary cookies – These cookies are mandatory to use features on the website, such as logging in. These do not save any personal information.

Functional Cookies – These cookies allow me to offer services on the website, such as comments or purchases on the website. For example, they can remember your name and email so you don’t have to enter them the next time you comment.

Analysis Cookies – These cookies are used to track the use and performance of the site and its services.

You can delete saved cookies through your browser settings. Alternatively, you can check third-party cookies through optout.aboutads.info or youronlinechoices.com. For more information on cookies, visit allabout cookies.org.

WHAT ABOUT NEWSLETTERS?

I can offer visitors to subscribe to a newsletter. The newsletter is primarily used for information about my services and support-related issues.

The newsletter is by third party that handles your information as our agent. Everything is handled safely and is not shared with outsiders. Termination and change of your information is done via a link in the newsletter.

MARKET SERVICES FOR CHILDREN?

I do not actively collect data from children or minors. I do not market services to children and minors.

FOR HOW LONG DO I SAVE DATA?

If you write a comment, it will be saved and its metadata without a time limit. The reason for this is that I need to be able to handle follow-up comments automatically. If you mail me in a case, I will keep this information as long as it is required to fulfill my agreed responsibility and provide you with the necessary support after the purchase.

HOW DO YOU MODERATE SPAM COMMENTS?

Comments are automatically moderated by Akismet, an automated spam detection service.

WHAT RIGHTS DO I HAVE?

You can request an excerpt with the information the site has saved about you. You can also request that I delete all personal data that I have saved about you, eg conversations via email and chat. This does not include information that I have to save for administrative and legal reasons, or for security purposes.

HOW DO I MANAGE PERSONAL DATA?

I do not share personal information with other parties. I take all reasonable legal, technical and organizational measures to ensure that your data is handled securely and with an adequate level of protection when transferring to or sharing with such selected third parties. I do not sell, exchange, or transfer your personal information to any outsiders. This does not include trusted third parties that help me run my website, conduct my business or service you, as long as these parties agree to keep this information confidential, in accordance with the agreement and content of this policy. I may provide the necessary information to authorities such as the police, the tax authorities or other authorities if I am obliged to do so by law or if you have approved that I do. An example of a legal obligation to provide information is for measures against money laundering and terrorist financing.

HOW DO I MANAGE DATA SECURITY?

I always strive to treat your information within the EU. However, in some situations the information may be transferred to and processed in countries outside the EU by another supplier or subcontractor. When I am determined to always protect your information, I will take all reasonable legal and organizational measures to ensure that your information is handled safely and with a level of protection comparable to the protection offered within the EU.

I take all relevant measures to protect your information. All identifiable personal data are subject to access restrictions to counter unauthorized access, change or abuse. The traffic between you and the website is encrypted with SSL (https). Only those with special authorization for those systems can access these.

I follow general standards regarding data security and to protect the information that you share with me. This applies both to transmission, handling and storage. You should be aware that no transfer of information on the internet is 100% secure. I strive to use accepted business practices to protect your personal information, but I can never guarantee full security.

YOUR RIGHTS FOR ACCESS, CORRECTION AND DELETION:

You can request excerpts of the information you would like to know and verify the information I have about you.

You have the rights to correct incorrect or non-complete information about yourself.

You have the right to request deletion of your information when the data is no longer necessary for the purpose for which it was collected. However, there may be legal obligations for me that prevent me from immediately deleting parts of your information. These obligations derive from accounting and tax legislation, banking and money laundering legislation and consumer law. I then block the information that I am obliged to save from being used for purposes other than fulfilling my legal obligations.

WHO IS THE PERSONAL DATA OFFICER?

If you have any questions regarding data protection and how I handle your security and your rights, please contact Johan at info@jolico.se.

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